Heat Pump Repair in Roseburg, OR
If your system quits, tell us what it's doing and a licensed contractor who covers Douglas County will get in touch.
Tell us about the job
It takes about a minute.
Nine months of work, most of it in the cold
Your heat pump runs from October through June here. That is nine months of the compressor cycling on and off, most of it on winter nights that average 34°F. Cold like that puts the system into defrost more often, reversing itself to melt the frost off the outdoor coil, then reversing back. Each switch is a strain on the reversing valve, and a valve that sticks will leave you with a system stuck in one mode, or blowing air that is not warm enough to notice.
Douglas County has seen 73 winter storms and 73 damaging wind events over the past ten years. Outages follow storms like that, and 20% of Oregon households lost power for at least a day in 2024. Most heat pumps come back on by themselves once power returns, but if yours does not restart, or the outdoor unit sits covered in storm debris, it is worth having someone look before you assume the worst.
- 9 months
- October through June, your system heats
- 34°F
- the average winter night it heats against
- 77°F
- the average summer afternoon it cools against
Oregon requires HVAC contractors to hold a state license.
The Construction Contractors Board licenses the contractor, not the individual repair. A license means the state has tested the contractor and keeps a record of them. Work under $1,000 falls outside this requirement, so a small repair may be done without a licensed contractor.
A heat pump repair usually costs more than that, which puts it under the license requirement. Beyond the state license, anyone opening the refrigerant side of your heat pump has to hold EPA Section 608 certification, a federal rule that applies in every state. The license covers who the contractor is. The certification covers whether they are qualified to handle the refrigerant itself.
Source: Oregon Legislative Assembly
- Why is my heat pump blowing cold air?
- In heating mode, air from a heat pump comes out cooler than a furnace's air, so it can feel cold even when it is working right. If it feels cold enough that the house isn't warming up, check the thermostat is set to heat, not fan only. If the fan runs but the air never warms at all, the system may have lost refrigerant or the reversing valve may be stuck in cooling mode, and that needs a contractor with EPA 608 certification to look at, since it means opening the refrigerant side.
- Why is there ice on my heat pump?
- Some frost on the outdoor unit in cold weather is normal, and the system should melt it off on its own through a defrost cycle every so often. If the coil is coated in solid ice instead of light frost, or the ice stays for hours, something is stopping the defrost cycle from working, like a bad sensor, a failed reversing valve, or restricted airflow across the coil. Running the system with heavy ice built up can damage the compressor, so it should be shut off and looked at rather than left to run.
- Why is my heat pump running but not cooling?
- If the outdoor unit and indoor fan are both running but the air coming out isn't cool, the most common cause is low refrigerant from a leak. It can also mean the outdoor coil is caked with dirt or ice and can't shed heat properly, or the reversing valve isn't switching the system fully into cooling mode. Checking refrigerant means opening a sealed part of the system, which by federal law only a technician with EPA Section 608 certification can do.